Refund policy

All sales are final. We do not accept returns unless a valid reason is provided.

If you are unsatisfied with your purchase, please contact us with a detailed explanation of your concern before any return will be considered.

Refunds are issued only in the case of products that arrive damaged. We take great care in packaging all orders to ensure they arrive safely. If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and your order number. Once reviewed and approved, a refund will be processed.

We are not responsible for damages caused by the carrier after the package has left our facility.

For any questions or concerns, please reach out to us at simplytracinovelty@gmail.com.